Support

Contacting Support

We’re here to help! Whether you need technical assistance, have questions about our software, or require guidance, the DTH LMS support team is ready to assist you.

Contact Information:

• marketing@solutioninfotech.in
• +91-9831811923, +91-9874316000
• Operating Hours: Monday to Sunday, 9:00 AM - 7:00 PM

Frequently Asked Questions (FAQs)

• Q: How do I install the DTH LMS software?
• A: Download the installation package from our website, and follow the setup instructions. If you encounter difficulties, refer to our installation guide or contact our support team for help.
• Q: Can the encrypted videos be accessed on different devices?
• A: Yes, depending on the permissions you set. Videos can be configured for playback on devices such as laptops, desktops, tablets, and mobiles. Detailed instructions are available in our user guide.
• Q: What video formats does DTH LMS support?
• A: DTH LMS supports a wide range of video formats, including MP4, AVI, MKV, and MOV. A full list of supported formats can be found in our documentation.
• Q: How do I update to the latest version of DTH LMS?
• A: When an update is available, you’ll receive a notification within the software. Simply follow the prompts to update. You can also check for updates manually in the settings menu.
• Q: What should I do if I forget my password?
• A: Click on the "Forgot Password" link on the login page, and enter your registered email address. Instructions to reset your password will be sent to your email.

User Responsibilities

• Provide Accurate Information: Ensure that any information you provide is accurate, complete, and up-to-date.
• Maintain Security: Protect your account credentials and not share them with others. You are responsible for all activities that occur under your account.
• Comply with Laws: Use the Services only in compliance with all applicable laws and regulations.
• Respect Intellectual Property: Not infringe upon the intellectual property rights of DTH LMS or any third parties.

Online Resources

• User Manuals: Detailed guides to help you navigate and use DTH LMS efficiently.
• Video Tutorials: Watch step-by-step tutorials to master the features of DTH LMS.
• Knowledge Base: Explore articles and troubleshooting tips on our support website.

Remote Assistance

For complex issues that require hands-on troubleshooting, we offer remote assistance. With your permission, our support team can remotely access your device to diagnose and resolve issues. To request remote assistance, please contact our support team.

Feedback and Suggestions

We’re always looking to improve. If you have feedback or suggestions on how we can enhance your experience with DTH LMS, we’d love to hear from you. Your input is valuable to us.

Escalation Process

If your issue is not resolved to your satisfaction, you can escalate the matter by contacting our support supervisor at admin@solutioninfotech.in. We are committed to providing prompt and effective resolutions.